Student and Parent Borrowers

Questions about applying for a loan, a loan application in progress, or e-Sign?

Loan Information Center

800.999.9080, option 1
customersupport@amsa.com
Mon. – Fri. 8:30 a.m. – 9:00 p.m.

Questions about a loan in repayment?

Borrower Counseling Group

866.493.5563
specialist@amsa.com
Mon. – Thu. 8:00 a.m. – 10:00 p.m.
Fri. 8:00 a.m. – 5:00 p.m.
Sat. 8:00 a.m. – 12:00 p.m.

Late on Payments?

Repayment Assistance

800.343.8883
wellnesscounselor@amsa.com
Mon. – Thu. 8:00 a.m. – 10:00 p.m.
Fri. 8:00 a.m. – 5:00 p.m.
Sat. 8:00 a.m. – 12:00 p.m.
Sun. 5:00 p.m. – 9:00 p.m.

Received a Notice of Default?

Payment Solutions

800.343.2120, option 1
Mon. – Thu. 8:00 a.m. – 8:00 p.m.
Fri. 8:00 a.m. – 5:00 p.m.
Sat. 8:00 a.m. – 12:00 p.m.

To download applications and forms, visit our Applications and Forms page.

Schools

Is your school an existing client?

customerservice@amsa.com
or 800.999.9080, option 1
Or you can contact your Client Manager directly.

Interested in becoming a client?

Contact a Regional Account Executive serving your state directly.

Lenders and Servicers

Is your company an existing lender/servicer client?

lendersupport@amsa.com
Contact your Client Manager directly.

Interested in becoming a client?

Contact a Lender Relationship Manager directly.

Community Outreach

Are you a guidance counselor or college access advocate?

outreach@amsa.com

Website Contacts

Questions or comments regarding www.amsa.com?

webmaster@amsa.com

Questions or comments regarding ASA Direct^®?

asadirect@amsa.com

International Inquiries

Outside USA and Canada

+1.617.728.4200, option 1
foreignschool@amsa.com

All Other Inquiries

information@amsa.com
800.999.9080

Mailing Address

American Student Assistance
100 Cambridge Street
Suite 1600
Boston, MA 02114