- All Other Inquiries
- E-mail us and we’ll get back to you with the information you requested.
- Please send technical questions or comments regarding our website to webmaster@amsa.com.
- American Student Assistance
100 Cambridge Street
Boston, MA 02114
800.999.9080
- International Callers
- For those calling us outside the U.S. and Canada, please dial 1.617.728.4200.
How may we help you?
Borrowers and Parents
- Have a student loan application question?
- Contact our Loan Information Center: 800.999.9080 and select Option 1 from the main menu or loaninfo@amsa.com.
- Have a repayment question?
- Contact our Repayment Assistance Center: 800.343.8883 or wellnesscounselor@amsa.com.
- Have a default problem?
- Call our Payment Advisory Services: 800.343.2120.
- Or, to learn about our Bright Beginnings® rehabilitation program,
contact: 800.343.2120, option #1 or brightbeginnings@amsa.com. - To learn more about ASA’s community outreach efforts, contact outreach@amsa.com.
Schools
- If you’re an existing client, contact your Client Manager.
- If you’d like to become a client, contact the Regional Account Executive for your state.
Lenders and Servicers
- If you’re an existing client, contact your Client Manager.
- If you’d like to become a client, contact our Lender Relationship Manager.
Client Managers
To contact your Client Manager, call 800.999.9080 or contact them directly.
Manager of Lender and Servicer RelationsCarey Gafur Senior Client Process ManagerJoe Brenckle Technical Services CoordinatorEric Knowlton |
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Client ManagersJohn Danila Della Gibbons Diane Johnson Stephanie Stone Elizabeth Troup Jim Tuohy Trent Watson |
Don’t see your Client Manager listed here?
Please check with your Regional Account Executive.
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Lender Relationship ManagerJeff Bentley Lender Relationship ManagerBill Fortier Lender Account AnalystChrista Ellis Manager of Strategic Lender ServicesNancy Jordan |
Client Managers
To contact your Client Manager, call 800.999.9080 or contact them directly.
Assistant ManagersJill D’Amico Jennifer Schott |
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Senior Client ManagersFarida Bahadoor Jeff Feroce Cathleen Kellogg Robert Tosh |
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Client ManagersMichelle Avello Norman Bailey Anne Britton Jason Burke Jeremy Greenhouse Ann Lee Ieva Matulionyte Derek Michaud Lindsay Nolan Tanya Tanaro Danika Wuehler |
Don’t see your Client Manager listed here?
Please check with your Regional Account Executive.
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