ASA Direct Troubleshooting Guides

The following documents were prepared by ASA staff members and are available to assist students and borrowers with “how-to” information in the use of ASA’s on-line loan processing application. Above each link, you will find a brief description of the material referenced in each resource.

NOTE: To view the Troubleshooting Guides you will need Adobe Acrobat Reader. If it is not installed, you can download it for free from Adobe.

• – Registration and Login Troubleshooting Guide for Borrowers (pdf, 1.15 MB)
• – Borrower Initiated PLUS Troubleshooting Guide (pdf, 3.33 MB)
• – Borrower Initiated Stafford Troubleshooting Guide (pdf, 2.88 MB)
• – Borrower Initiated Grad PLUS Troubleshooting Guide (pdf, 3.22 MB)