Frequently Asked Questions about ASA Direct®
These are the most frequently asked questions and answers about ASA Direct for Lenders and Servicers. Please feel free to ask us if your particular question isn’t listed here and we’ll respond directly.
Where can I locate default billing invoices after 5 business days?
All default billing invoices are available via ASA Direct for 20 business days after they are created by ASA. Click on the “Access Older Reports” button to view reports created within the last 6 to 20 business days.
How can I get a lender volume report on demand?
You can view and or download your lender volume via ASA Direct Custom reports.
What types of custom reporting is available for lenders and servicers?
Through ASA Direct, you have access to the following Custom Reports:
- – Orphan MPN Report
- – Guarantee Loan detail with or without borrower details
- – Disbursement Loan detail with or without borrower details
- – Guarantee Monthly Summary
- – Disbursement Monthly Summary
- – MPN incomplete or Not returned Report
- – Loans by Signature Date/Method and Loans Pending School Certification
Where do I find the Holder and servicer information?
You can find Holder and servicer information on the Application detail screen, which is accessed through the borrower’s individual Application List screen.
What can I do when I’m unable to log into ASA Direct?
If you are unable to log into ASA Direct, contact your Client Manager or the ASA Call Center at 800.999.9080.
I’m getting an error message that says “We’ve encountered an unexpected error…” What should I do?
Please take a screen shot of the error message. E-mail this information along with any other details regarding the transaction that prompt the message to asadirect@amsa.com. Someone will get back to you shortly with a resolution and/or next steps.
