ASA Direct Troubleshooting Guides
The following documents were prepared by ASA staff members and are available to assist students, borrowers and financial aid administrators with “how-to” information in the use of ASA’s on-line loan processing application. Above each link, you will find a brief description of the material referenced in each resource.
NOTE: To view the Troubleshooting Guides you will need Adobe Acrobat Reader. If it is not installed, you can download it for free from Adobe.
- – Registration and Login Troubleshooting Guide for Borrowers (pdf, 1.16 MB)
- – Borrower Initiated PLUS Troubleshooting Guide (pdf, 3.47 MB)
- – Borrower Initiated Stafford Troubleshooting Guide (pdf, 2.79 MB)
- – Borrower Initiated Grad PLUS Troubleshooting Guide (pdf, 3.12 MB)
