What customers have to say about us
“A consultant is only as valuable as the advice she can provide. Our American Student Assistance® client manager was worth her weight in gold because of her financial aid background. Having previously worked in a financial aid capacity at a school, she understood our process and was even able to offer insight on our activities beyond student loans. Her experience in financial aid, along with her understanding of our office’s workflow, enabled her to customize a suite of services to fit our unique needs. I look upon our American Student Assistance representative as an essential part of the PU financial aid team.”
–Patricia Del Buono
Post University
“American Student Assistance excels in appointing people to work with AFC associates who have complementary skills in order to maximize team efforts. It is through teamwork that we are able to combine efforts in order to meet the needs of students, parents and Financial Aid Administrators.”
–S. Ann Lague
Academic Finance Corporation
“American Student Assistance provides a variety of services that benefit students, parents, schools and lending partners. We’re honored to be part of ‘Team American Student Assistance.’”
–Rich Archibald
Bank of America
“American Student Assistance employs knowledgeable professionals who really care about their clients and students. Their compassionate and quick customer service can’t be beat.”
–Donna Kendall
Bentley College
“The American Student Assistance/ELM partnership gives student aid administrators and their students a smooth and efficient federal loan process. American Student Assistance works with ELM for the good of our mutual customers; they even appointed a team of “ELM Experts” to raise awareness of ELM internally. The frequent communication and teamwork between our two organizations ensures proactive customer service, faster resolutions, and aligned product development.”
–ELM Resources, Inc.
“American Student Assistance is a tremendous organization. Customer oriented, proactive, focused—all words that aptly describe them. But it is their commitment to the student that makes them standout. Knowing they value my students in the same way that I do makes doing business with them a given.”
–Dana D. Kelly
High Point University
“The Missouri Department of Higher Education (MDHE) is excited to offer this new technology to our customers. Real-time guarantees will allow us to better serve our customers—students and financial aid offices—and ensure that students are receiving their student loan funds as quickly as possible. We are extremely pleased with our partnership with American Student Assistance and look forward to our continued relationship as we strive to meet the ever-changing needs of our customers.”
–Quentin Wilson
Commissioner of Higher Education, MDHE
“We may be just Nyack College, but American Student Assistance makes us feel like the University of Texas.”
–Nyack College
“American Student Assistance’s customer service has been outstanding. The fact that our two organizations are on separate coasts has not been an issue; we haven’t felt the time difference at all.”
–Ji Choi
Otis College of Art and Design, Los Angeles, CA
“The personal and professional interaction that I have with American Student Assistance assures me that guaranteeing student loans with them is the best choice for Southwestern College and our students.”
–Pete Leonard
Southwestern College
“What originally attracted us to American Student Assistance was the technology; but what impressed us once we started working with them was the consistently great customer service, both to us and to our students.”
Karen T. Taylor
State University of New York College at Cortland
“American Student Assistance perfectly fits my definition of ‘team’: A group of two or more individuals working cooperatively and interdependently toward a defined goal while utilizing and maximizing the skill sets of each individual to accomplish that goal. Their staff works cooperatively with my office to accomplish a smooth loan process for our FAOs and our students.”
–Sarah Bauder
University of MD, College Park
“American Student Assistance makes it possible for the EOCs to do more with limited resources. They share our genuine concern and compassion for students—they help students back up a slippery slope.”
–Pam Boisvert
Vice President of Higher Education Access Programs for the Colleges of Worcester Consortium, Inc., which administers the Massachusetts EOCs.
