Relationship Adds Value

Customer Service and Consultation

At American Student Assistance, we put our expertise, experience and technology to work to make the loan program manageable to the individual customer on a human level. You and your customers receive the support and service they need at any stage of the loan process, from origination through to successful repayment.

Knowledgeable Staff

American Student Assistance has made a conscious commitment to hiring customer relations staff with previous experience in education financing. In fact, prior financial aid and student loan professionals comprise 95% of our business development and client management team.

Personal Attention

Our clients benefit from having one point of contact for all their customer service needs—so you never have to worry about “calling around” our organization to get quick answers to questions. You can count on accountability and integrity when you contact American Student Assistance.

Free Training

American Student Assistance offers a wide variety of industry-specific and professional development training sessions for all audiences, from novice to veteran. Sessions are offered at convenient locations throughout the country and also online via WebEx. We help you train new staff on the various nuances of student loans and stay current with the latest trends. View the current lender training sessions offered by ASA.

Annual Symposium

For two decades, American Student Assistance’s annual symposium has played host to the best and brightest professionals from every facet of the higher education finance industry. This educational and interactive event, free to financial aid professionals, gives attendees the chance to discuss trends in student aid, examine challenges and solutions, and share success stories with colleagues. Each year’s agenda contains roundtable discussions, workshops, and presentations by industry professionals.

Electronic News and Updates

American Student Assistance keeps you up-to-date on the changing student loan environment. MyASA enables you to sign in and customize how you see information available from www.amsa.com.

Repayment Assistance for Borrowers

American Student Assistance will be a debt management resource for your borrowers throughout the life of their loans. Our payment advisors work with borrowers to find flexible repayment strategies that fit their budget—and if borrowers run into repayment trouble, we’ll advise them on ways to avoid default. Our innovative programs help you lower default rates and keep borrowers in good standing—and that positively affects everyone’s bottom line. The Borrower Services call center has associates available to assist borrowers with repayment from Monday to Friday, 8:00 a.m. to 10:00 p.m., and Saturday, 8:00 a.m. to 12:00 p.m.

Support for Students and Parents

Rely on American Student Assistance to be available to students and parents. Each year, we answer approximately 80,000 calls from student loan borrowers regarding loan status, disbursement, cancellations and more. For parents with no Internet access, our convenient PLUS by Phone service gives credit decisions in minutes. Our call center is available for assistance Monday through Friday, 8:30 a.m. to 9 p.m. EST. Students and parents can also track their loans online via ASA Direct^®.