Borrower Advocate
American Student Assistance is steadfast in our support for higher education regulations and practices that truly benefit student loan borrowers and their ability to successfully manage their repayment responsibilities.
We advocate for public policy that:
- – helps students and families better navigate the higher education financing process
- – creates support for student loan borrowers at all stages of the loan
- – and removes unnecessary barriers during repayment.
An Industry Leader
American Student Assistance has long played a leading role in helping to shape public policy for higher education financing. Our associates participate in industry trade organizations both on the local state level and nationwide.
We champion causes in the best interest of student loan borrowers, like:
- – the Voluntary Flexible Agreement that allows us to focus on borrower success
- – student loan repayment reform
- – or a tax incentive for corporations that offer student loan reimbursement.
Point of Contact
If you have constituents with longstanding, complex or out-of-the-ordinary questions about their student loans, please contact our Ombudsman Grace Bartini for guidance and support. In addition to finding resolutions that mutually benefit all involved, Grace uses her experiences with borrowers to identify trends and patterns in student lending, and suggests enhancements and improvements whenever possible. When constituents turn to you for help with student loans, you can turn to Grace.
