Privacy and Accessibility

Customer Privacy Notice

Protecting the privacy of your personal information is important to us at American Student Assistance. We respect your right to privacy and recognize our obligation to keep information about you secure and confidential. We do not sell or share information about you with outside marketers.

Federal regulations require American Student Assistance to provide you this notice about our privacy policy and to update this notice each year that you are our customer. You may have additional privacy rights under state law.

This Notice uses the term “nonpublic personal information.” This means personal information about you which identifies you, and that is not available from public sources.

1. We collect nonpublic personal information about you from the following sources:
   
   
   • – Information we receive from you on loan applications, promissory notes, correspondence, communications, and other forms;
   • – Information about your transactions with us or others with respect to your student loan (from parties such as your lender(s) and the U.S. Department of Education and their agents);
   • – Information received from schools you attend or formerly attended, or to which you have applied for admission; and
   • – Information received from credit reporting agencies.
2. We do not disclose any nonpublic personal information about you or our other current or former customers, except as permitted by law. For example, we do share such information with our contractors and agents, schools, lenders and the U.S. Department of Education, as needed to process your loan in conformance with law.
3. We restrict access to nonpublic personal information about you to our employees, contractors, and agents who need to know the information in order to provide service to you, such as servicing and collecting your student loan. Any contractors assisting in producing any mailings or distributions are required to protect the confidentiality of your information and prohibited from sharing it.
4. We maintain physical, technical, and administrative safeguards in compliance with federal regulations to safeguard your nonpublic personal information.