Value of ASA

Let Our Dedication Help You Succeed

At American Student Assistance^® (ASA), we are committed to students’ success. Our loan calculators, budget worksheets, and Wellness programs are just some of the resources we offer to help borrowers during college and beyond. Additionally, by offering quality delinquency prevention initiatives and delivering guarantee, origination, and fund delivery services, we allow financial aid officers to spend time on what matters most—students and their families. ASA understands that assisting borrowers to achieve healthy financial futures is a responsibility. It is one we all share.

Cohort Default Rate

ASA has achieved a cohort default rate (pdf, 421 KB) (CDR) of 1.4%, an improvement over last year’s industry-leading 1.5%.

Results:

– Our CDR is more than 70% lower than the national average and 40% lower than the guarantor with the next-best CDR average (pdf, 70 KB)
– Our CDR decreased this past year while the national average rose from 4.6% to 5.2%
– Our low CDR translates to healthy repayment and fewer defaults for students, which result in better retention and alumni giving for schools

Customer Service That Sets Us Apart

Our regional account executives and school services team work together to provide schools and borrowers with exemplary customer service.

Results:

– 97% of our school clients are satisfied with the client management services we provide
– 96% say they are satisfied with their client manager’s proactive communication
– 92% of borrowers are satisfied with the services offered by ASA’s call center

Think About Tomorrow

Think of ASA as a resource for industry information, regulatory updates, and training sessions designed to help both students and financial aid professionals. We deliver the right information, when it is needed most, to successfully manage education debt.

Results:

– We lead the industry in financial literacy training initiatives
– Every month we educate at least 333 students about financial literacy
– In 2007, our staff of financial aid advisors held 1,596 borrower training and advising sessions

Investing in Students

When students default on their federal education loans, it costs taxpayers money. By using our Wellness model to connect with students during each stage of repayment, we ensure that their loans remain in good standing.

Results:

– We rehabilitated more than $116 million worth of defaulted loans in 2007
– Our default prevention and rehabilitation efforts have saved taxpayers more than $40 million over the last 6 years
– Our post-default recovery solutions present win-win scenarios for borrowers and for taxpayers